Privacy Policy

Last updated: September 13, 2026

This Privacy Policy describes how CreativeClaw ("we," "us," or "our") collects, uses, discloses, and otherwise processes information when you access or use our website at creativeclaw.co and our AI-powered creative media generation services (collectively, the "Services").

1. Information We Collect

Information You Provide

Information Collected Automatically

2. How We Use Your Information

3. AI-Generated Content

When you use our Services, your text prompts are sent to third-party AI model providers (primarily via fal.ai) to generate media. We do not use your prompts or generated content to train AI models. Generated content is stored on our CDN and associated with your account. You retain ownership of your prompts and generated outputs, subject to the terms of our Terms of Service.

AI-generated content may not be unique — other users submitting similar prompts may receive similar outputs. We make no guarantees regarding the originality or intellectual property status of generated content.

Voice Recordings and Cloned Voices

When you use voice cloning, we process your voice sample, the resulting provider voice identifier, the associated Character and workspace, and a record of your affirmative rights declaration. That record includes the submitting account, workspace, source reference, consent time, and consent-statement version. Voice recordings can contain personal information; whether voice data is treated as biometric or sensitive data depends on the processing and applicable law.

Samples submitted through the private voice-cloning upload flow are stored in a separate Cloudflare R2 bucket without public file links. Upload authorization is temporary, and the server checks workspace ownership before reading the sample. We send the sample directly to the supported voice provider selected through CreativeClaw, currently ElevenLabs or Cartesia, to create a provider-hosted voice clone. If you later select another supported provider's speech model, CreativeClaw may use the retained private sample and existing consent record to create that provider's copy. Each provider stores its clone in CreativeClaw's provider account, which serves multiple customer workspaces. CreativeClaw stores the workspace association, provider voice identifiers, and consent records; it does not store an exportable copy of either provider's voice model.

Authorized workspace members can request speech using the clone across that workspace's projects. CreativeClaw's service systems, personnel with administrative access as needed for support, security, or legal obligations, and the selected voice providers and their authorized service providers may process the data. We do not publish customer clones to a provider's public voice library or make them available to other customer workspaces. Workspace controls do not mean that only the individual uploader can access the data.

Ordinary uploaded media and generated speech use a different storage flow and may have shareable CDN links. Anyone with such a link may access that file. The private upload flow does not retroactively make earlier public uploads, external source links, ChatGPT attachments, or previously shared speech private. If you previously uploaded a voice sample as ordinary media, contact support@creativeclaw.co to arrange removal of that copy.

CreativeClaw does not use voice samples or customer clones to train its own general-purpose AI models, advertise with your voice, or generate content for other customer workspaces. We process them to provide requested voice features and to handle consent, security, support, and legal obligations. Each voice provider's retention, safety processing, service improvement, and model-training practices depend on its applicable agreement and the settings of the provider account used by CreativeClaw. Do not assume that settings on your personal provider account apply to our integration. See ElevenLabs' Privacy Policy, its data-use explanation, and Cartesia's Privacy Policy. Contact us before submitting a recording if you require confirmation of a particular restriction.

Private source samples remain stored until deleted; creation of the clone does not automatically remove the sample. You can delete a stored sample separately, or delete the associated Character to revoke access and request deletion of its provider clones and private samples. Deleting a source sample alone does not delete the provider's clone. We distinguish access revocation from confirmed provider and storage deletion, and report incomplete cleanup so it can be retried. Contact support@creativeclaw.co to request removal or withdraw permission, including if you are the speaker but do not control the workspace.

We retain limited consent and deletion records where needed to document authorization, resolve disputes, or meet legal obligations. Deleting a clone does not delete separately generated speech, copies downloaded or shared by others, or data controlled by the platform where you originally supplied the recording. Provider backups, retention exceptions, and any additional personal-data erasure request are handled under the applicable provider agreement and law; a successful API deletion does not establish that every backup has immediately been erased. We will explain any applicable retention exceptions when responding to a verified deletion request.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

5. Data Storage and Security

We use cloud infrastructure and the service providers needed for the requested feature. Media assets are stored on Cloudflare R2; voice-cloning samples use the separate private flow described above. Processing and storage locations depend on the provider and account configuration. We do not promise a particular data-residency region unless expressly agreed. We implement reasonable security measures to protect your information, but no method of transmission over the internet is 100% secure.

6. International Data Transfers

Our service providers may process information outside your country, including in the United States, where data-protection laws may differ. Contact hello@creativeclaw.co for the processing locations and transfer safeguards applicable to a feature. If your use requires a particular region or contractual safeguard, confirm those requirements with us before submitting the data.

7. Data Retention

We retain your account information and generated assets for as long as your account is active. You may request deletion of your account and associated data by contacting us at hello@creativeclaw.co. We will delete your data within 30 days of a verified request, except where retention is required by law.

8. Cookies and Tracking

We use PostHog for analytics, which may set cookies to track sessions and usage patterns. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect functionality.

9. Your Rights

Depending on your location, you may have the right to:

To exercise these rights, contact us at hello@creativeclaw.co.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:
hello@creativeclaw.co

See also our Terms of Service.